argus-trail
Plug-and-play role and permission management with a built-in audit log.
Ruby on RailsPostgreSQLRSpec
Hi, I'm Ram.
Software engineering manager building reliable systems and the teams behind them.
Twelve years in backend engineering and engineering leadership — shipping payments infrastructure, AI-powered platforms, and developer tooling that holds up under real production load.
Software engineering manager building AI-first engineering platforms, resilient payments infrastructure, and the teams that ship them.
- Years Experience
- 0+
- Systems Shipped
- 0+
- Engineers Mentored
- 0+
- Uptime Maintained
- 0%
LLM ApplicationsAgentic AIRAGEvalsFine-tuningRuby on RailsGoPythonSinatraSidekiqPostgreSQLMySQLRedisKafkaRabbitMQElasticsearchMongoDBAWSGCPKubernetesTerraformDockerCI/CDPCI-DSSReconciliationIdempotencyFraud DetectionRefundsPayoutsEvent-driven SystemsMicroservicesObservabilityLLM ApplicationsAgentic AIRAGEvalsFine-tuningRuby on RailsGoPythonSinatraSidekiqPostgreSQLMySQLRedisKafkaRabbitMQElasticsearchMongoDBAWSGCPKubernetesTerraformDockerCI/CDPCI-DSSReconciliationIdempotencyFraud DetectionRefundsPayoutsEvent-driven SystemsMicroservicesObservability
Selected Work
Projects worth talking about
butler-http
A modern Ruby HTTP client built for concurrent, resilient applications.
RubyFiber SchedulerHTTP/2
htmlToPdf
Ruby gem to render production-ready PDFs from HTML templates.
RubywkhtmltopdfRSpec
Capabilities
Technical Expertise
Six areas I keep coming back to — the overlap between AI infrastructure, payments-grade backend engineering, and the systems that hold it all together.
AI & LLM Systems
Production LLM features, not demos — evaluated, observable, and cost-aware.
LLM ApplicationsAgentic AIRAGEvalsFine-tuning
Backend
Service-oriented backends built to stay boring under real production load.
Ruby on RailsGoPythonSinatraSidekiq
Data & Storage
Schema design and data pipelines that hold up at scale and under audit.
PostgreSQLMySQLRedisKafkaRabbitMQElasticsearchMongoDB
Cloud & DevOps
Infrastructure as code, container orchestration, and CI/CD that ship daily.
AWSGCPKubernetesTerraformDockerCI/CD
Payments & Fintech
Ledgers, reconciliation, and compliance for systems that move real money.
PCI-DSSReconciliationIdempotencyFraud DetectionRefundsPayouts
Architecture
Event-driven designs and domain boundaries that keep teams moving fast.
Event-driven SystemsMicroservicesObservability
Career
Experience
2023 — Present
Software Engineering Manager
Hospitality & E-Commerce Platform · India
Leading multiple backend teams building LLM-powered internal tooling and customer-facing platform services.
Responsibilities
- Own technical direction and delivery across two backend engineering teams
- Set architecture standards for new AI-assisted internal platforms
- Partner with product and data teams to scope LLM-powered features
- Run hiring, mentorship, and performance processes for direct reports
Achievements
- Shipped an internal LLM-powered platform that reduced manual support triage time by automating first-pass categorization
- Introduced evaluation pipelines for LLM features before they reached production traffic
- Grew two engineering teams while keeping on-call load and incident rate flat
Ruby on RailsPythonPostgresRedisRAGAWSKubernetes2019 — 2023
Staff / Principal Engineer
Payments Platform · India
Designed and operated core ledger, reconciliation, and settlement infrastructure processing high-volume transaction flows.
Responsibilities
- Architected double-entry ledger and reconciliation pipelines
- Defined idempotency and consistency guarantees across payment services
- Led PCI-DSS compliance initiatives across the payments stack
- Drove incident response and postmortem process for the payments org
Achievements
- Maintained 99.99% uptime on core payment processing infrastructure
- Built automated reconciliation pipelines that eliminated a recurring class of manual finance ops work
- Reduced payment-related incident MTTR through improved observability and runbooks
Ruby on RailsGoPostgreSQLKafkagRPCPCI-DSS
Writing
Latest Writing
Ruby20 min read
Top 10 Ruby 4.x Issues and Challenges for High-Load, Data-Driven Rails Systems in Production
Ruby 4.0 brings real improvements, but also real production pain for busy, data-heavy Rails apps — crashes, GC freezes, memory leaks, and silent breaking changes. A plain-English tour of the top 10 issues, with examples and fixes.
Security10 min read
The Ruby Bug Behind GitLab’s CVEs, Explained Like You’re Not a Programmer
GitLab had to patch four security holes recently, and the real problem turned out to be hiding inside Ruby itself — the language GitLab is built with. Here's what actually happened, explained in plain English with a simple example.
Security14 min read
OWASP Top 10 (2021): The Ten Risks Every Rails Developer Should Know
A practical walkthrough of all ten OWASP Top 10 categories, each with a real vulnerable-vs-fixed Ruby on Rails example, plus the best practices that actually close the gap.
About
A bit more about me
I’m a software engineering manager with twelve years of experience building backend systems and leading the engineers who run them in production.
Full bioLet’s build something useful.
Open to conversations about engineering leadership, payments infrastructure, and AI-first platforms.
Get in touch